FAQ

We typically complete websites within 1 week for our standard design package. However, the exact timing depends on factors like how complex the design is, how many pages you need, and the features you want. If you have a specific deadline, let us know, and we'll do our best to meet it. We'll also keep you updated on our progress throughout the design and development process.

Yes, after we complete your website, we’ll provide 1 month of free maintenance to make sure everything runs smoothly and to fix any issues that come up. After this period, you can sign up for our website maintenance service to keep your site running properly and up-to-date with the latest security and software updates. Our maintenance service includes regular backups, security monitoring, software updates, and content updates based on your needs. We offer flexible maintenance plans, so you can choose the level of support that works best for you. Feel free to contact us for more details.

Yes, our responsive WordPress websites are designed to look great on all devices, from desktop computers to mobile phones. Our experienced design team uses a variety of tools to ensure your site looks beautiful and works perfectly, no matter what device your visitors are using.

Web hosting is the online space where your website or web application is stored. Once you have a domain name, you need this space to build and store your site. All the images, text, videos, and other files that make up your website are kept on a web server through web hosting, allowing people to access your site online.

A web server is a computer that's always on and connected to the internet. It stores all the information, files, and data for your website or application, allowing people to access your site online anytime, from anywhere.

The web server that stores your website runs 24/7, using data and power to stay online and keep your site accessible at all times. You're paying for that service so your website can be available whenever you need it and kept secure.

Now that you understand how it works, you can see why there's no such thing as "free web hosting." You need to pay either monthly or yearly, depending on the plan you choose, to keep your site up and running.

Setting up WordPress is very simple with our WordPress Hosting. Our easy-to-use interface and streamlined process guide you through installation in just a few clicks. Whether you're new to WordPress or have experience, our setup process is designed to be quick and hassle-free, so your website can be up and running in no time.

If you'd like us to install WordPress on on our server for you, our experienced helpdesk team is happy to assist. Simply open a support ticket, and we’ll take care of the rest.

WordPress optimised web hosting means our servers are specifically optimised for WordPress websites. We fine-tune everything, from server settings to caching methods, to ensure your site runs smoothly, loads quickly, and is secure. This specialized hosting ensures your WordPress site performs at its best, providing an excellent user experience and easy management.

While our hosting packages all include email accounts, unlimited traffic, and loads of SSD storage, you can choose to use only the email functionality if you prefer.

We provide security features like SSL certificates, firewalls, DDoS protection, malware scanning, and regular server security updates to protect your website.

If you reach the storage limit of your hosting plan, your ability to send and receive emails will be affected, and your website’s functionality may be limited. However, you’ll receive notifications as you get close to reaching your storage limit. At that point, you can either delete unnecessary emails or files to free up space or upgrade to a larger hosting plan.

Yes, we provide a user-friendly yet powerful control panel (cPanel or DirectAdmin) that allows you to easily manage your website, emails, and other hosting features.

Yes, we offer automated daily or weekly backups (depending on your plan) as part of our hosting service to ensure your data is protected in case of a failure or accidental loss.

Yes, we provide a 99.9% uptime guarantee, ensuring that your website remains accessible to visitors.

Yes, you can easily upgrade your hosting plan anytime as your website's needs grow. This can be done with no downtime—just log into our Client Zone to upgrade your plan, or open a support ticket, and we'll handle the rest for you.

Yes, all our hosting packages include email accounts at no additional charge. The number of accounts depends on the specific plan you choose.

A domain name is the address that makes your website accessible to the public. For instance, our domain name is posilco.com, which is the address you used to reach us. A domain name is essential for establishing your online presence and is often more important than having a phone number these days. With our instant domain search, you can easily check the availability of domain names and find the perfect name for your site.

A domain is the name or address that people use to find your website, like www.example.co.za. Web hosting, on the other hand, provides the storage and resources that make your website functional. You can purchase a domain without web hosting, but you cannot get hosting without first having a domain name.

A website is the actual content (pages, images, etc.) displayed when visitors access a domain.

Absolutely! If you’ve registered your domain with another provider, like GoDaddy or Domains.co.za, you can easily transfer it to PoSilCo in our Client Zone.

When choosing a domain name, consider keeping it short, easy to spell, relevant to your business, and using common extensions like .co.za, .com or .uk for broader appeal.

Unfortunately, once you register a domain and complete the payment, it cannot be changed. This is why it’s important to double-check the spelling of your domain name before registering it. However, you are not obligated to renew the domain each year if you decide you no longer want it. You can simply let it expire once the first year is complete

Domains can’t be registered indefinitely; they are typically registered for a set time period, usually one year. However, we automatically renew your domain before it expires, allowing you to maintain ownership as long as you wish, unless you instruct us otherwise.

After registering a domain, it can take up to 72 hours for the registration to propagate worldwide. However, you can upload your website content through our Client Zone as soon as your hosting package is active. There's no need to wait until propagation is complete to start uploading your files.

Email services will only become available once the domain propagation is complete.

Yes, we’ll gladly help with transferring your website and email. After you’ve placed your hosting order and made your first payment, just provide us with the login details for your current hosting panel. We’ll review your setup and let you know what data we can transfer for you. The data we can move will depend on your current hosting environment, but we’ll guide you through the process.

Domain transfers typically take between 1 to 5 days. However, the exact timeframe can vary depending on how quickly the current domain registrant responds to our transfer request.

We aim to minimize downtime during the transfer process. Proper planning and coordination will help ensure your site remains live while we migrate your data.

Yes, you can keep your existing domain name when transferring hosting. You’ll simply need to transfer your domain to us or update the DNS settings to point to our servers.

No, your website’s functionality and design should remain unchanged as long as all files and databases are properly transferred.

Yes, once the transfer is complete and everything is functioning correctly, you should cancel your old hosting service to avoid paying for both. Keep in mind that hosts require a full calendar month's notice, so plan accordingly.